Last night Adam told me that he was personally contacted by the manager of the Macy's Department Store in Savannah, GA and that she was willing to meet with us. Being that I am still in Georgia I was more than willing to speak with her about the incident involving our wedding registry.
To be quite honest, I did not give Macy's the credit it deserved and I was expecting a very institutionalized corporate "I'm Sorry, here's some money go spend it in our store." Which I was not willing to accept.
When I called her (the manager is a female) she immediately knew who I was and began to apologize to me and wished that I would come in to meet face to face. She also said that she actually remember us when we were shopping in her store (Adam was looking for a specific cookware item and actually spoke directly to her).
I told her that I would come in. When I walked upstairs to the registry department where she insisted on meeting she instantly recognized me and we began speaking. She took me into her office and we talked about the training program that all employees go through and insured me that Macy's Oglethorp will NEVER define a couple's event again being that it is the couple's right to deem a wedding, commitment, civil union or whatever. We joked a bit about this and how she wished the area her store operated in would catch up to more modern thought. I joked back and said that I wish the country we lived in would...but that was just my own sarcasm...
Anyhow, she truely seemed just as hurt, we spoke little about corporate policy and more about relationships and definitions. I told her that we were dual military and she appreciated our service and dedication.
At the end of our conversation, which satisfied all of my questions about Macy's policy and her employees, she told me that she firmly agrees that her associate was simply unwillfully ignorant of the situation. I happen to agree and I said that I firmly agree that I know she thought she was doing what was best for us. She also said that the sales associate's training was limited to another department and this Macy's is going to extend there training for future cases where employes 'cover down' on other areas of the store to avoid issues like ours in the future.
The manager then offered us a gift certificate which I refused suggesting that this was not our intent. She said to look at it as a gift from Macy's Oglethorp for our wedding. After many refusals I accepted the gift that Adam and I decided to donate to LGBT youth.
In the end, Adam and I did create an educational environment for the employees at Macy's Oglethorp, with just a little bit of our own expense. I am confident that though this is addressed at this Macy's this type of "thing" will happen again in the future to us. It's something that Adam and I are aware of and ready to face.
But Macy's...you're "OK" in my book. We'll continue to register with your store and refocus our efforts on our wedding and life together....